Refund policy

We work hard to guarantee your satisfaction and make sure our products arrive in perfect condition and correctly fulfilled.

If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away through whatsapp. We will work with you to guarantee your satisfaction. 

Customized products are your unique creative expressions. Returns on customized items for reasons other than Street Case error will be subject to a 50% processing fee on the refund or exchange new items.

When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

We do not take responsibility for any items lost during the return shipping.

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